About AVKO >
E-book, Membership, Payment, and Order FAQ's
Order and Shipping
Just login to the
section once your
active and click on the download links on the
Please first note that we have
two means of e-book ordering--instant delivery
and manually-e-mailed delivery (an attachment).
If you chose instant delivery, please first
check your spam folder for the e-mail with a
link directly to your download. You can
also view the e-books you have purchased by
going to your AVKO
If you chose manual delivery,
e-books are e-mailed within 2-3 business days.
more about AVKO e-books.
about AVKO e-books.
links for purchased e-books.
- I can't remember my username or password.
Use the forgot your password form on the
login screen for your
AVKO profile. Enter the e-mail address
you used to sign up, and you will receive an
e-mail with your login information. Please
note that login information is case-sensitive.
- I can't login or I am receiving
an error message when I try to login.
Follow the applicable links included in the
error message that you received.
Please try logging into your
AVKO profile first.
If you can't login there, enter your e-mail
address in the Forgot password box to retrieve
your login information.
If you were able to login to your AVKO
profile, click on the Subscriptions tab to
verify your account status. You can renew
your membership if necessary there.
Please note that if you are not an active
member, but have ordered e-books through our
automated system, you can access them from the
AVKO profile page but cannot use the Member
- When does my membership expire?
Login to your AVKO profile and click on the
"Subscriptions" tab. This will list your
memberships and purchased e-books, along with
their expiration dates, if applicable.
- I started to create a membership but I
got interrupted or my payment did not go
through. How do I complete it?
Login to your AVKO profile
using the username and password you created.
Click on the Subscriptions tab, select the
membership you would like, choose your payment
method, and then click on "Subscribe."
Complete the payment steps. If you were
unsuccessful in using the "Visa, Mastercard, and
Discover" option, please try the other payment
option (that lists Paypal).
- I want to renew my membership for the
discounted price of $15, but I can no login to
the member section.
Login to your AVKO profile
using the username and password you used for
your membership. You can still login to
this area. Click on the Subscriptions tab
and choose the "Ind. Membership Renewal" option
for $15, choose your payment method, and then
click "Subscribe." Complete the payment
Orders and Payments
We send an e-mail through our shopping cart
program notifying of shipping, including a UPS
tracking number if applicable. Sometimes
these e-mails end up in spam folders. You
view your order's status using the shopping
cart service using the five-digit order number
listed on your order e-mail (e.g., 18434). You can
contact us for
more information. Please have your
online order number available.
- Which methods of payment do you accept?
We accept all major credit cards: Visa,
Mastercard, Discover, and American Express. We
also accept Paypal and the other payment options
available through Paypal, including electronic
checks. We only accept American Express
through the Paypal payment method option.
You do NOT need to have a Paypal account to pay
using Paypal as your payment method (simply use
the "Guest" option). International
customers are encouraged to use Paypal as their
payment option as payments tend to run more
- When I look at my payment history on my
AVKO profile, it lists several payments with
"init" for $25 or $15. Will I be charged
Only payment attempts with "completed" next
to them will be reflected on your credit/bank
statement. Attempts with "init" listed
next to them are payments that were
"initialized" but were declined for whatever
reason -- these attempts will not be