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About AVKO >
Purchasing Policies
Updated 9.22.2014

Note: These policies are subject to change.
AVKO reserves the right to change these policies at any time without notice.

Ordering | Shipping | Returns


If you are having an order shipped internationally, the price for shipping and handling will show as least $60.00.  However, you will be charged the actual shipping costs of the United States Postal Service or UPS plus a $3.00 handling fee.  This will appear as a second charge from us on your credit card or PayPal account.  Any excess shipping charges will be refunded.  Please call us for more specific shipping quotes.

Ordering

To place an order you may:

  • Place the order online directly from our Materials Catalog.
  • Members should always use the Members Only Order Form
  • E-mail the AVKO Foundation.
  • Fax the AVKO Foundation at 810.686.1101.
  • We recommend that you call us at 810.686.9283 if you have questions or would like to speak to an AVKO representative about our materials.
  • Request or download (PDF) our catalog.

Online shopping cart information:

  • All orders are processed and shipped within two business days; most are processed the same day or the next business day.
  • AVKO is now processing credit card orders "live."  However, we still manually verify the totals and discounts of each and every order to ensure that any and all discounts, shipping charge corrections, etc. are accurate.  If necessary, debits or refunds will be processed on the same card you used to order. 
  • To track orders that were placed online, use the tracking feature of the Shopping Cart.  We update the tracking information at the end of each business day.  You will receive an e-mail confirming your order that also contains a link specifically for your order.
  • When you order a membership online, your member's discount of 25% will also not immediately apply to any materials ordered at the time of membership purchased.  You may still order the materials with your membership purchase; all applicable discounts will be refunded back to your card, including lessened shipping and handling charges.
  • However, once you have received your membership login information, you will be able to order using the discounted prices on the Member's Only Quick Order Form.
  • If you are having an order shipped internationally, the price for shipping and handling will show as $00.00.  However, you will be charged the actual shipping costs of the United States Postal Service or UPS plus a $3.00 handling fee.  This will appear as a second charge from us on your credit card or PayPal account. 
  • Distributors are also charged actual shipping costs plus a $5.00 handling fee.

If your method of payment is a credit card:

  • AVKO currently accepts Visa, MasterCard, and Discover credit cards through our online shopping cart and over the phone. 
  • As soon as the credit card is approved, your order will go out with an invoice from us, marked "paid in full."
  • Your order will be processed, in most cases, within 1 business day of our receipt of it.
  • We strongly recommend that you give us a phone number or an e-mail address in case we need to contact you regarding your order.  Verify your shipping address to avoid delays in your delivery or additional charges.

If your method of payment is Paypal:

  • Paypal orders may be placed online only.  Donations are much appreciated via PayPal as well. 
  • Paypal orders will be shipped within 1 business day of clearing.
  • If you need to send additional payment, or choose to make a donation, you can send the money to AVKO's Paypal address: paypal [at] avko [dot] org
  • AVKO accepts all major credit cards (including American Express), e-checks, wire transfers, and debit cards through PayPal.  To use American Express, e-checks, wire transfers, and debit cards not backed by a major credit card to pay for your order, you must use Paypal as your method of payment. 

If your method of payment is a check or money order:

  • AVKO also accepts personal checks, corporate checks, money orders, and Cashier's Cheques..
  • Personal check orders will go out once the check has cleared. 
  • Money order and Cashier's Cheque orders will be shipped out immediately. 

Shipping

Shipping and Handling:

  • We try to keep our shipping and handling costs as low as possible for you.  Our standard rate is 10% of the subtotal.  All shipping fees have a minimum of $5.00. 
  • Most orders ship out via USPS Media Mail (Parcel Post).  Delivery is guaranteed for between 3-8 business days. 
  • For faster shipping, an additional amount of handling is added to the shipping rate.  For UPS Ground (2-5 business days), add $3.00 in handling.  For UPS 2nd Day air, add $5.00 in handling.  For orders $200.00 or more, we pay the shipping (does not apply to retailers)
  • You may order any book as an e-book which will come as a PDF attachment to your e-mail for free shipping. 
  • For retailer, distributor, and international shipments, we charge the actual shipping costs of USPS or UPS plus a $5.00 handling fee.  This fee will be waived if UPS Collect is used (retailer provides us with their account number to which the charges will be applied).  For more information, see the retailer information page.
  • We do not charge shipping and handling costs for any of our free materials (video, catalogs, dyslexia information, etc.); however, we would appreciate a donation to cover the costs to the foundation for these materials and their postage.  All of our materials may also be downloaded from the freebies section of the website to avoid delay on your part and costs incurred on ours.

Returns

Our Return Policy:

  • You may return (or exchange) your AVKO products within 30 days of your purchase date, provided they are in saleable condition.  Shipping and handling charges will not be returned or refunded for the original order.  If an exchange is made, new shipping and handling charges apply.
  • If you placed your order by credit card, your credit card will be issued a credit upon our receipt of the merchandise (minus the shipping and handling costs) unless instructed otherwise.  We will issue checks if preferred.

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